A direct path when billing goes wrong.

Cancel a subscription

Conversation subscriptions is available only to people who are at least 18 and at least the age of majority where they live.

1. Sign in with the same Clerk account used to subscribe.
2. Open Plans & pricing on the home page.
3. Select Manage individual subscription or, as group administrator, Manage group subscription, then cancel in the secure billing portal.
4. Check that the portal shows the subscription will not renew.

Cancellation stops the next monthly or annual renewal. Access continues through the paid subscription period unless mandatory law or the processor’s resolution requires otherwise. The selected plan’s monthly allowance continues to reset at the beginning of each UTC calendar month during that period, including for an annual subscription. Closing the browser, signing out, deleting Site data, or not using the messages does not itself cancel. If the portal is unavailable, email support before the renewal date.

Family and Church access

The administrator pays for one shared group plan and invites members through account settings. Select that group before using Conversation Mode. Church tiers count total congregation membership. Contact support to change your declared congregation size. Administrators do not receive members’ chat text from this site.

Refund policy

Purchases and renewals are non-refundable once charged, and unused Conversation Mode messages have no cash value, except in these cases:

• a refund, withdrawal, or similar remedy is required by mandatory law;
• the charge is verified as duplicate or unauthorized; or
• the subscription did not activate or the paid service was not delivered because of a service failure.

Cancellation by itself does not refund a charge already processed. Any approved refund goes to the original payment method. Processing time is controlled by the payment provider and your financial institution.

A full refund for an unauthorized charge, mandatory remedy, failed delivery, or payment dispute resolution ends the corresponding subscription access and renewal once confirmed. A duplicate-charge refund leaves the one legitimate subscription active.

Payment and subscription providers

Clerk manages your subscription and Stripe processes the charge. Wesley’s Ghost is the seller. For a qualifying refund, support handles the refund in Stripe and any necessary subscription cancellation in Clerk. A refund alone does not automatically cancel future renewals.

Duplicate, unauthorized, or unfamiliar charges

First check the receipt and the account shown on the Site. If you believe a charge is unauthorized, contact the transaction-support path on the receipt and your card issuer promptly, then email stafari@proton.me. Never email a full card number or security code.

For investigation, send only the account email, charge date, amount and currency, receipt or invoice ID, and—if needed—the last four digits of the card. Do not subscribe again while an activation issue is being checked.

Paid but access is missing

1. Confirm you are signed in with the Clerk account used at checkout.
2. Refresh once and wait a minute for payment confirmation.
3. If paid access still does not appear, do not purchase again. Email stafari@proton.me with the receipt ID, charge date, and account email.

International consumer rights

Nothing in this policy limits a cancellation, cooling-off, refund, chargeback, warranty, or other remedy that cannot lawfully be waived where you live. Mandatory local law controls if it conflicts with this policy.

Related policies

Read the Terms for recurring-price and service details and the Privacy notice for payment and account data handling.